More Than Two-Thirds of Real Estate Inquiries Fail to Connect With an Agent, Pied Piper Study Finds
Howard Hanna Real Estate offices ranked highest in Pied Piper’s 2026 Lead Handling Effectiveness™ (LHE™) real estate industry study, which compared the average customer experience when reaching out to offices of 21 large real estate brokerage companies by phone and online with the goal of communicating with an agent. Pied Piper has conducted customer-experience industry studies for more than 15 years, but this is the company’s first study of the residential real estate industry. Following Howard Hanna in the rankings were Realty ONE Group, Berkshire Hathaway HomeServices, EXIT Realty, and RE/MAX.
Pied Piper Welcomes Eric O’Hagan as Director, AI/ML Innovation & Integration
Pied Piper Management Company LLC, a leading provider of retail best practice measurement and reporting for the auto industry and other motor vehicle industries, is pleased to announce the appointment of Eric O’Hagan as Director, AI/ML Innovation & Integration, effective January 2, 2025.
Pied Piper Welcomes Alwyn du Toit as Vice President, Clients & Partnerships
Pied Piper Management Company LLC, a leading provider of retail best practice measurement and reporting for the auto industry and other motor vehicle industries, is pleased to announce the appointment of Alwyn du Toit as Vice President, Clients & Partnerships, effective July 1, 2024.
